FAQ

Each item has specific guidelines under their descriptions. Please refer to the sizing charts before purchasing. If you are not sure of fit, send us an email for further assistance.

 

Orders take 1-2 business days to process and 3-4 business days to ship depending on your country origin. 

 

All U.S. domestic orders with be delivered within 10-15 days while international orders may take longer.

 

Yes, we are able to ship any order worldwide for FREE.

 

Shipping is free worldwide. There is no minimum purchase required. Note: Orders purchased at the same time may not arrive together. Although, we preferred to ship items together, there are instances where your items will be shipped separately. This helps to speed up delivery times.

 

We are required by law to add a sales tax to goods that are sold. Taxes will be determined by your location and will be calculated at checkout.

 

When your order is shipped you should receive an email with your tracking number(s). If you do not receive the email let us know and we will send you another.

 

Orders can be cancelled within 24 hours of the purchase date. Most, if not all orders will be processed by then. If you order is past the 24 hour mark, we cannot cancel your order. Please review our returns and exchanges. 

 

Returns are accepted within 30 days of purchase. Review our Refund Policy or our Returns and Exchanges pages for further details. 

 

Email us at info@onstreetmag.com or submit a ticket under the Contact page. Someone will assist you as soon as possible (usually within 24 hours).